Understanding the Importance of Culture in the Modern Workplace In today’s rapidly evolving business landscape, the importance of a positive work culture cannot be overstated. A strong work culture has a critical role in staff motivation and productivity, ultimately contributing to the overall success of a business. When employees feel valued, supported, and engaged, they… Continue reading Fostering a Culture of Engagement: Strategies for Thriving in the Modern Workplace
When planning a call center operation, staffing is a critical component that should never be overlooked. Staffing involves identifying the right number of agents, with the right skills, to handle inquiries efficiently and effectively. What are the main benefits of a proper staffing plan? Ensuring Adequate Coverage: Staffing ensures that there are enough agents available… Continue reading Staffing involves identifying the right number of agents
Industry: e-Commerce, Retail Initiatives: Business Development, CS Wireframe, Agent Training, Business Analytics, CS Consulting Our client had vast experience in the e-commerce world by selling the company’s consulting services. With the success of their two first holdings, in 2018 they partnered with Rapid to build and nurture their Customer Experience department. In 2019, the company… Continue reading Shaping forgotten Brick and Mortar Stores into Thriving E-Commerce Businesses
Industry: All Initiatives: Business Development, Business Analytics, CS Consulting It´s important to fully leverage the advantages of business intelligence. Our capacity to analyze data and business information is crucial for successfully executing strategies and is extremely relevant for providing accurate internal decision-making processes. We realized that several clients were unable to get a full picture… Continue reading Rapid’s Business Intelligence Empowering organizations
Industry: e-Commerce Initiatives: Business Growth, Data Analytics, Business Intelligence, Sales/Upsells Our client in the pesticides industry was making major investments to grow their customer base. Through the use of VOC (Voice of the customer) and Post-Call Survey data, we were able to identify an opportunity to increase their customer reach. By auditing 80% of unsuccessful… Continue reading Growing Business through Rapid’s Feedback & Analytics
Industry: All Performance Management, Business Development, Employee Engagement, Work-from-Home. A study conducted by Hubstaff finds the biggest challenges for businesses with remote teams include communication, scheduling, tracking performance, and language/cultural barriers. Another challenge it mentions is building and maintaining trust between remote team members – an issue cited in multiple other reports worldwide. The COVID-19… Continue reading Building a thriving company Culture in a Remote environment
Recognized for Best Measurement in Customer Experience, Best Use of Insight and Feedback, and Customer-Centric Culture LOS ANGELES, Sept. 14, 2021 /PRNewswire/ — Rapid Phone Center, a US-based call center that provides affordable, high-quality, omni-channel, 24×7 multilingual inbound and outbound global customer support, announced that it was named a finalist for three ICXA ’21 awards,… Continue reading Rapid Phone Center Named a Finalist for Three International Customer Experience (ICXA’21®) Awards
Recognized for Best Measurement in Customer Experience, Best Use of Insight and Feedback, and Customer-Centric Culture LOS ANGELES, Sept. 14, 2021 /PRNewswire/ — Rapid Phone Center, a US-based call center that provides affordable, high-quality, omni-channel, 24×7 multilingual inbound and outbound global customer support, announced that it was named a finalist for three ICXA ’21 awards,… Continue reading Rapid Phone Center Named a Finalist for Three International Customer Experience (ICXA’21®) Awards
The RAPID Customer Experience Team Receives Customer Service Team of the Year Award Help your business stand head and shoulders above the competition by partnering with Rapid Phone Center, an award-winning, worldwide, and US-based call center. Excellence in customer service is vital when it comes to client retention as well as growth within any industry.… Continue reading Award-Winning Rapid Phone Center At Your Service
Rapid Phone Center To The Rescue For All Customer Support Needs The turbulence of the past few years has clearly shown us just how important it is to be flexible in our business models and that we must all be ready to pivot at a moment’s notice. One thing has remained constant; the need for… Continue reading Rapid Phone Center To The Rescue For All Customer Support Needs
