Rapid scooped three awards in the 17th Annual Stevie Awards for Sales and Customer Service!

Mar 07, 2023 at 03:00am

This past Friday, March 3 winners were announced during a gala event attended by more than 400 professionals worldwide at Caesars Palace in Las Vegas, Nevada.

  • Gold Winner: "Best Use of Customer Insight" based on our industry-leading analytics platform.
  • Gold Winner: "eCommerce Service Award" linked to our advanced Customer Service Portal "yielding tremendous insight to drive eCommerce success.
  • Bronze Winner: "Remote Customer Service Innovation of the Year" thanks to our innovative use of cutting-edge technology and outstanding customer service.

We are particularly proud that these awards recognize the incredible caliber of everyone in the organization, and our ability to fuse their excellent customer service and problem-solving skills with bleeding-edge technology.

“These awards highlight Rapid's evolution from a leading customer service and sales center to a tailor-made solution that embraces technological innovation - with actionable insights from our advanced customer service portal and leading analytics platform - transforming us into a boutique-style, growth-fueled consultancy and partner for our clients.” Olga Nikulshina, CEO.

About Rapid Phone Center

In a world in which relationships are everything, we go beyond simply providing outsourced solutions to fit all needs: we pride ourselves on acting as brand ambassadors for each and every client and partner, becoming an integral part of clients' teams, providing actionable insights, and a proactive issue resolution approach.

In short, exceptional customer service is merely the starting point in client relationships - our aim is to become an invaluable resource to drive growth and spark new opportunities.

Rapid's operations span seven global offices - from our HQ in the USA, to Mexico, Panama through to bases in Europe, including the UK and Portugal, to the Middle East with a base in Cairo and South-East Asia / Australasia with operations in the Philippines.

Embracing cutting-edge technology enables us to accurately track, report and predict customer behavior and, fused with our highly-trained staff members' soft skills, allows us to impact clients' results significantly.

About the Annual Stevie Awards

The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development, and sales professionals. - More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 49 nations and territories, were considered in this year's competition for recognition of their outstanding achievements. The Stevie Awards organizes eight of the world's leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.

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