Our Secrets to Winning Awards the First Time
April 18, 2022 at 10:40 am
It is not always easy to remain humble after a significant achievement- ask any NBA player! But it is also acceptable to take some time out to celebrate successes every once in a while. Showing the world that you were rewarded for working tirelessly to achieve your goal isn’t a sin after all.
We are pretty ecstatic about winning two bronze awards at the 16th Annual Stevie Awards, especially since it is the first time we have entered this illustrious competition. But, winning two of these premier business awards didn’t come as too big of a surprise, considering the legwork we did before.
But what exactly are the Stevie Awards? And why should winning (not one but two prizes) matter to our stakeholders
What are ‘The Stevie Awards’?
The Stevie Awards were created back in 2002 already. But since then, The Stevie Awards grew to be one of the most coveted prizes for organizations from all industries globally.
There are eight main programs, each with its own subcategories. These main programs include:
- The American Business Awards
- The International Business Awards
- The Asia-Pacific Stevie Awards
- The German Stevie Awards
- The Middle East & North Africa Stevie Awards
- The Stevie Awards for Great Employers
- The Stevie Awards for Sales & Customer Service
- The Stevie Awards for Women in Business
The world’s most respected business people are selected to form the judge’s panel. These include over 200 entrepreneurs, executives, innovators, and business educators from all over the world.
Thousands of organizations worldwide enter every year, but only a handful are selected to stand on the podium on that special day. This year, Rapid Phone Center stood amongst the elite on the podium.
Having won not one but two awards in The Stevie Awards for Sales & Customer Service earned us the right to sit back and bask in the joy of our achievements for a while. Just for a few seconds…then it is back to work again!
Why does it matter?
“Whoop-dee-doo! You won two bronze prizes; what is the big deal?”
You see, the real reason these prizes matter is because it relates not only to us but also to our clients. The main program we entered and the categories we won were:
The Stevie Awards for Sales & Customer Service
- Best Customer Satisfaction Strategy (Bronze)
- Best Use of Customer Insight (Bronze)
As you can see, we practice what we preach regarding customer service. What we preach and implement culminates in the forms of premium service, satisfied clients, and, of course, awards,
It didn’t come as a big surprise because we have been working hard to get all our ducks in a row for many years. We would like to share with you what we do and how we do it to grow our customer satisfaction targets and reel in those awards.
What did we do to deserve these awards?
Through empowering our staff with the understanding and necessary skills to do their work with passion, we have come to experience a resounding success. There are certain pillars that we built our business on, and we would like to shed some light on some of these.
It is imperative that empathy is filtered through the company from top to bottom and side to side. Suppose there is a culture of compassion within the company. In that case, it becomes natural for our customer support agents to go the extra mile to learn and understand their clients’ pain points. The patience, support, and understanding the client receives are converted into the growth of excellent feedback we are receiving.
We have all been lied to! Patience is not a virtue, as we were told from a young age. Patience is, in fact, a skill that requires training and excessive exercise.
Patience goes hand-in-hand with empathy. If there is a culture of compassion within the organization, it becomes easier to foster a culture of patience. Again, as mentioned before, the benefits of fostering this skill become visible on the front lines of customer service.
Agents with stronger patience can remain clearheaded and provide the best solutions to clients in distress. A client that finds a results-driven, empathetic person with plenty of patience on the other side of the line is a delighted client.
Integrity through empowerment
"Do as I say, not as I do" died a long time ago!
We believe that an organization radiates its own internal culture to external stakeholders. That is why we take great care in empowering our agents from the onboarding process and onward throughout their careers.
We integrated coaching strategies that embrace each employee and effectively communicate their value in the organization. We respect their feedback just as much as we respect the feedback of external parties. We use both streams of feedback to continuously feed the improvement processes within our organization. Through these strategies, employees take ownership and create a synergy within the organization that is felt in the world outside our organization.
These are some of the reasons why our customer service became award-worthy. We would love to share more of these fundamentals and strategic implementations in upcoming articles, or you can visit our website for more information.
But for now, it is time to pour some more champagne!