Industry: e-Commerce, Retail Initiatives: Business Development, CS Wireframe, Agent Training, Business Analytics, CS Consulting Our client had vast experience in the e-commerce world by selling the company’s consulting services. With the success of their two first holdings, in 2018 they partnered with Rapid to build and nurture their Customer Experience department. In 2019, the company… Continue reading Shaping forgotten Brick and Mortar Stores into Thriving E-Commerce Businesses
Industry: All Initiatives: Business Development, Business Analytics, CS Consulting It´s important to fully leverage the advantages of business intelligence. Our capacity to analyze data and business information is crucial for successfully executing strategies and is extremely relevant for providing accurate internal decision-making processes. We realized that several clients were unable to get a full picture… Continue reading Rapid’s Business Intelligence Empowering organizations
Industry: e-Commerce Initiatives: Business Growth, Data Analytics, Business Intelligence, Sales/Upsells Our client in the pesticides industry was making major investments to grow their customer base. Through the use of VOC (Voice of the customer) and Post-Call Survey data, we were able to identify an opportunity to increase their customer reach. By auditing 80% of unsuccessful… Continue reading Growing Business through Rapid’s Feedback & Analytics
Industry: All Performance Management, Business Development, Employee Engagement, Work-from-Home. A study conducted by Hubstaff finds the biggest challenges for businesses with remote teams include communication, scheduling, tracking performance, and language/cultural barriers. Another challenge it mentions is building and maintaining trust between remote team members – an issue cited in multiple other reports worldwide. The COVID-19… Continue reading Building a thriving company Culture in a Remote environment
