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Exemplifying Excellence in Call Center Solutions: Rapid and their recognition as finalists in ICXA ‘21

September 10, 2021 at 11:15 am

Rapid Phone Center has consistently shown excellence in its various customer services and solutions to businesses throughout the years. Rapid Phone Center believes in providing the best services to all while assuring affordability, accessibility, and customization. However, it doesn’t stop there. Beyond those, Rapid Phone Center upholds values beyond our services, which holds the foundation of what we do.

Rapid Phone Center believes in the 3 Ps - Professionalism, Passion, and People. These are what sustains and improves the operations.

Thanks to our commitment to our values and services, we are proud to announce that Rapid Phone Center is a finalist in three categories in the International Customer Experience Award ‘21.

Best Measurement in Customer Experience

Key Performance Indicators (KPIs) are essential in the progress of a business towards its goals. In addition, KPIs are used with thorough analyses as these are all used for data-backed decision-making.

As a call center that puts the customers’ well-being first, it is the utmost priority to ensure their experience is delivered with excellence, professionalism, and empathy. Aside from analysis of numerical KPI and data, Rapid Phone Center does this by carefully listening to its stakeholders about their qualitative feedback. By doing so, the center improves holistically, rapidly, and in alignment with the needs of the businesses.

Best Use of Insight and Feedback

Rapid Phone Center listens unique feedback from the customers and clients as the center strives for continuous improvement throughout the services and operations. However, this is not just done with the usual quantitative KPIs such as net promoter score (NPS), customer retention, customer satisfaction surveys, first point of contact resolution and more. Beyond the numbers, Rapid Phone Center also takes into consideration qualitative analysis through complex feedback systems.

Rapid Phone Center is Passionate about ensuring our stakeholders receive nothing but the best because that is what they deserve. It upholds each individual’s thoughts and insights, whether a client, customer, manager, or agent. They are all significant in the continuous growth and development of the center.

Customer-centric Culture

Without a doubt, it is ingrained in the operations and the duties of Rapid Phone Center to prioritize the needs and wants of the People -- the customers. Throughout daily operations and tasks, customers are ensured that Rapid Phone Center empathizes with their needs and thus creates solutions to their challenges. The center builds a deeper foundation of trust, not just with the customers but also with the business.

However, more than just putting the customers first, Rapid Phone Center also gives importance to the agents. By investing in good talent, further improving their skills and knowledge, and providing them benefits and compensation, these frontline individuals offer customers the exceptional service they need.

It is truly an honor to be recognized among the many competent names in the industry. This shall be an instrument of our continuous commitment to providing you with the best services at the best prices.