QUALITY AND ANALYTICS​

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Quality assurance and analytics are essential for any business that wants to succeed in today's competitive market. Quality assurance ensures that your business meets customer expectations and is consistent.

Together, quality assurance and analytics create a powerful combination that can drive business success. By leveraging data and insights, businesses can stay ahead of the competition, identify opportunities for growth and improvement, and ultimately increase their bottom line. So if you want to take your business to the next level, investing in quality assurance and analytics is a smart choice. Find the right solutions for your business from a wide range of options

Speech Analytics

Maximize customer satisfaction and business performance with Speech analytics as a business tool. Our cutting-edge technology captures and analyzes every customer interaction to uncover valuable insights, trends, and opportunities. Improve agent performance, reduce churn, and increase revenue with the power of Speech analytics at your fingertips.
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"Speech Analytics" - Speech analytics
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Quality Analyzer

Configure the quality parameters of your operation. Quality Analyzer is our quality module for excellence. It was created based on the COPC (Customer Operations Performance Center) Standards, which sets the models and best practices for providing services from Contact Centers.
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Smart Survey

With Smart Surveys you can collect valuable feedback to drive the business results that you want to see for yourself. Enhance your relationship with your customers and tailor your operation to gain a competitive edge.
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Real-time and historical Reporting

Make informed decisions with real-time and historical reporting. Our powerful reporting tools provide deep insights into business performance and customer behavior. Optimize operations, improve customer experiences, and drive growth with the ability to access critical data at any time.

Rapid BI

Unlock the power of your data with our Business Intelligence tool. Our intuitive platform delivers actionable insights, trends, and predictions to drive smarter decision-making. From sales and marketing to operations and finance, our tool empowers your team to optimize processes, improve performance, and achieve business goals.
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Our team exceeds industry standards by over 15% on average

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Our Retention efforts have recovered an average of 30% in revenue for our clients.

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