Recognized for Best Measurement in Customer Experience, Best Use of Insight and Feedback, and Customer-Centric Culture
LOS ANGELES, Sept. 14, 2021 /PRNewswire/ — Rapid Phone Center, a US-based call center that provides affordable, high-quality, omni-channel, 24×7 multilingual inbound and outbound global customer support, announced that it was named a finalist for three ICXA ’21 awards, sponsored by Awards International. Finalists represent global organizations that showcase the very best customer experience (CX) strategies.
Rapid Phone Center, known for offering concierge-level support services to its customers worldwide, has helped many of them, ranging from small businesses to major brands, to successfully transform an e-commerce model. “We’re delighted to receive this recognition by Awards International for helping our customers to succeed,” says Olga Nikulshina, CEO, Rapid Phone Center. “We treat our customers as partners, take a laser-focused approach to understanding their most important requirements, set up the right KPIs to achieve desired results, and provide customers with ongoing feedback to meet their goals.”
“Being acknowledged by this independent organization for our customer-centric culture, the best use of insight and feedback, and best measurement in CX, recognizes the value of our business model, dedicated team, cutting-edge technology and analytics, and the efforts of our customers,” says Nikulshina. “The pandemic has impacted many companies, causing some to close physical stores and move to an e-commerce model, and we’ve helped make them as efficient as possible with our effective processes, skilled teams, omni-channel support and other resources that enhance the customer experience and drive sales.”