[email protected]

Telemed Sales Optimization

The Performance-Driven Sales and Support Engine for GLP-1 and Telehealth Brands

Native-English, telehealth-trained agents who recover abandoned checkouts, slash churn, and handle patient support—without the overhead of an in-house team.

Book a Strategy Call Request a Quote via Email
Supporting 80+ Telehealth Brands • Specialized in GLP-1, HRT, & ED • 24/7 Voice, SMS, & Chat

Most Telehealth Brands Have a Revenue Leak—and a Support Gap Your Platform Can’t Fix.

Every missed lead, slow response, and poorly handled cancellation kills your LTV. If your support strategy is "relying on our platform’s automated notifications," you don't have a support system—you have a bot that patients ignore.

  • The Automation Gap: Automated SMS and emails have a 90% ignore rate. Without a human voice, "Partial Leads" stay "Lost Leads."
  • The Support Delay: If it takes your team (or your software) hours to respond, the patient has already clicked a competitor’s ad.
  • The Support Delay: Telehealth is personal. Patients who feel like a ticket number in a database churn after the first 30 days.

Your Telehealth Platform is a Tool, Not a Team

These tools are built for logistics, not loyalty. Software is great for data, but it’s failing your revenue in three ways:

  1. Platforms can’t handle objections: When a patient is worried about a needle or a price increase, software sends an FAQ. Our agents provide human reassurance.
  2. Platforms don’t "Save": When someone clicks 'Cancel' in your portal, the software lets them leave. We intervene to address the root cause and keep them on the program.
  3. Platforms don't close sales: A "Checkout Abandonment" email is a nudge; a phone call from a native-English expert is a conversion.

We Turn Patient Support Into a Profit Center

Abandoned Checkout Recovery

Why Automation Fails:

Emails are ignored or marked as spam.

The Human Solution:

We call 100% of partial leads in real time. You only pay for the sales we close.

Model: Pure CPA (Performance)

Retention & Patient Support

Why Automation Fails:

Bots can’t explain injection protocols.

The Human Solution:

Dedicated agents act as an extension of your care team, providing real-time guidance.

Model: Dedicated Agents

Cancellation & Refund Saves

Why Automation Fails:

Portals make it too easy to quit.

The Human Solution:

We run “save” conversations to resolve friction before patients hit cancel.

Model: Integrated Workflow

Why High-Growth Brands Switch to Rapid Phone Center

  • Telehealth-Native: We understand HIPAA-adjacent workflows and the specific nuances of GLP-1, HRT, and pharmacy coordination.
  • Native-English Support: Neutral accents and high-empathy agents (trained in telemed, not generic support).
  • Dedicated Teams: Your agents work exclusively for your brand—no shared queues.
  • The South Africa Advantage: Get Tier-1 quality at a significant cost advantage over US-based teams.
  • 24/7/365 Available: We scale with your volume to ensure no patient is left waiting.

Simple, Scalable Pricing

Performance-Based
Abandoned Checkout Recovery: CPA Model

You only pay when we recover a sale or by the hour. We will work with you to see what is a good fit.

Dedicated Support
Dedicated Patient Support

Low per hour per agent.

Includes: Agent salary, Team Lead/Supervisor, Campaign Manager, and all technology/tooling.

Go Live in as Little as 14 Days

1
Strategy Call

We analyze your funnel, volume, and current "leakage" points.

2
Custom Blueprint

We design your scripts, SOPs, and brand voice guidelines.

3
Rapid Training

Your dedicated team is onboarded and certified on your specific offer.

4
Launch & Scale

We go live and begin recovering revenue and protecting your LTV.

Stop Expecting Your Software to Do a Human's Job.

Don't let another lead go cold or another patient churn due to poor support. Let’s build your dedicated support engine today.

Book a Strategy Call

Frequently Asked Questions

  • Q: Do you provide dedicated or shared agents?
    A: We provide dedicated agents. They are an extension of your brand and do not take calls for other clients.

  • Q: How does the CPA model work?
    A: We integrate with your CRM/Platform. When our agents close a sale from a partial lead, you pay a pre-agreed fee.

  • Q: What channels do you support?
    A: Voice, SMS, Chat, and Email—fully integrated with your existing platform.