Rapid Phone Center is a US based call centre business, focused on delivering high quality, 24/7, multi-lingual inbound & outbound customer support as a service.
We specialize in offering dedicated customer service, email response, live chat, social media and other optimal budget-friendly solutions while exponentially increasing your company’s returns.
Rapid offers a wide array of highly customizable, cost-effective, and reliable services for your businesses including Omnichannel Customer Service, Order Confirmation and Appointments Scheduling, Back Office Support, IVR Solutions, VOIP Termination, Custom Reporting and Analytics, and Custom Solutions, among others. Yet, our values extend far beyond services that can scale your business, because we emphasize the 3Ps— Professionalism, Passion, and People.
Rapid Phone Center is passionate about empowering our professional agents to deliver the highest quality of customer experience. Our agents are motivated to bring you and your customers exceptional customer service at all times. We assure you of this by giving our agents intensive training and continuous development on proper communication, encouragement, and engagement. Over the years, we have been recognized for quality branded customer service by people, who know and appreciate the processes behind World-Class customer experience. Over the years, we have established long-lasting client relationships with numerous companies across the globe in various industries such as e-commerce, healthcare, and real estate.
We promise to deliver the best value for businesses of all sizes by sustaining close client connections, utilizing cutting-edge technology, and recognizing the hard work and dedication of the hundreds of employees which we place at your disposal.
Throughout the entire process, our approach is both consultative and collaborative. We will understand your brief, make the most appropriate recommendations to you as to the best way to achieve your specific goals, and then deliver on our promises to give you a positive and lasting return on your investment.
From the management team down, Rapid is committed to growing your business through the provision of class-leading call and contact centre services.