Rapid Phone Center Named Best BPO Provider at the CX Awards 2026
LOS ANGELES, November 9, 2026 — Rapid Phone Center, an outsourced call center and business process outsourcing (BPO) provider, has been named Best BPO Provider at the CX Awards 2026, presented by CX Today. Winners across 21 categories were announced on November 3, 2026, after entries were judged blind by a panel of 25 enterprise customer experience leaders and analysts. Rapid Phone Center was selected from a shortlist of four finalists in the Best BPO Provider category.
Winning Best BPO Provider is a recognition of our agents and team leads, the people who represent our clients' brands on every call, chat and text. Our clients don't hire us just to answer the phone. They hire us to protect their customer relationships and grow revenue, and that's the standard we hold ourselves to every day.
ONOlga Nikulshina
Chief Executive Officer, Rapid Phone Center
What Rapid Phone Center does
Rapid Phone Center builds outsourced customer engagement programs around each client's customer journey, systems and brand standards. The company supports customers in English, Spanish, French, German, Italian and Portuguese.
Customer service
Inbound and omnichannel support across phone, email, live chat and SMS. Omnichannel support →
Sales & lead follow-up
Outbound sales, lead generation and qualification, and appointment setting. Outbound sales →
Revenue recovery & retention
Abandoned cart recovery, order confirmation calls and churn prevention. Cart recovery →
Industry programs
Non-clinical telehealth BPO, plus Medicare, insurance, legal and home services. Telehealth BPO →
Back office
Order processing, data entry, billing support and CRM data management. Back office →
AI with human backup
Trained agents paired with AI-assisted workflows for speed and consistency. AI customer service →
Judged on results, not reputation
The CX Awards judging panel assessed entries on evidence of real-world results rather than reputation. Rapid Phone Center pairs trained human agents with AI-assisted workflows, giving clients technology for speed and people for the conversations that build trust and close sales.
Many companies are adding AI to customer service, and customers still want a real person when it matters. Our model puts trained agents at those moments, supported by technology that makes them faster and more consistent. This award tells us that approach is working for the businesses we serve.
ONOlga Nikulshina
Chief Executive Officer, Rapid Phone Center
A track record of recognition
The CX Awards win builds on Rapid Phone Center's earlier independent recognition. See the full list on our Awards & Recognition page.
- 2026 · CX Awards (CX Today)Winner, Best BPO Provider
- 2023 · Stevie Awards for Sales & Customer ServiceMultiple Gold Stevie Awards, including ecommerce customer service
- 2022 · American Business AwardsGold Stevie, Customer Service Team of the Year — Business Services
- 2022 · Stevie Awards for Sales & Customer ServiceTwo Bronze Stevies: Best Customer Satisfaction Strategy and Best Use of Customer Insight
- 2021 · International Customer Experience AwardsFinalist in three categories
Customer service and fulfillment, one connected team
For ecommerce and direct-to-consumer brands, Rapid Phone Center works alongside its sister company, Rapid Fulfillment. Rapid Fulfillment provides order fulfillment, Shopify and TikTok Shop fulfillment, and drop shipping from its Los Angeles headquarters, so a brand can run customer service, sales calls and order fulfillment with one connected team.
Explore Rapid Fulfillment →The full list of CX Awards 2026 winners is available at awards.cxtoday.com/winners.
Frequently asked questions
What award did Rapid Phone Center win in 2026?
Rapid Phone Center won Best BPO Provider at the CX Awards 2026, presented by CX Today. Winners were announced on November 3, 2026.
How were the CX Awards 2026 judged?
Entries across 21 categories were judged blind by a panel of 25 enterprise CX leaders and analysts, who assessed evidence of real-world results rather than reputation.
What services does Rapid Phone Center provide?
Rapid Phone Center provides outsourced customer service, outbound sales, lead generation, appointment setting, revenue recovery, customer retention, telehealth BPO and back-office support.
Can Rapid Phone Center also handle ecommerce fulfillment?
Yes, through its sister company Rapid Fulfillment, which provides order fulfillment, Shopify and TikTok Shop fulfillment and drop shipping from Los Angeles. Learn more at rapidfulfillment.com.
About the companies
About Rapid Phone Center
Rapid Phone Center is an outsourced call center and BPO provider delivering customer service, outbound sales, lead generation, appointment setting, revenue recovery, customer retention, telehealth support and back-office services for growing companies. It was named Best BPO Provider at the CX Awards 2026 and has received multiple Stevie Awards. rapidphonecenter.com
About Rapid Fulfillment
Rapid Fulfillment, founded in 2015, is an ecommerce order fulfillment and drop shipping company headquartered in Los Angeles, California. It serves Shopify, TikTok Shop and direct-to-consumer brands with pick-and-pack fulfillment, inventory management and private-label support. rapidfulfillment.com
Media contact: Rapid Phone Center · sales@rapidphonecenter.com · +1 (332) 777-6748
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