Gold Stevie Award
e-Commerce Customer Service Award
Rapid Phone Center received a Gold Stevie Award for its customizable customer service portal and use of customer insight to support ecommerce operations.
View Stevie Award Record →Awards & Recognition
Award-Winning Customer Experience & Call Center Services
Rapid Phone Center has earned Stevie Awards and international customer experience recognition for customer service, customer satisfaction, customer insight and CX performance. Our recognition reflects a continuing focus on the people, processes and insights behind strong customer interactions.
G
Gold Stevie Customer Service Team of the Year — Business Services
G
Stevie Awards Multiple Gold Stevie recognition
B
Two Bronze Stevies Customer Satisfaction & Customer Insight
CX
ICXA Finalist Three customer experience categories
Gold Stevie Winner American Business Awards
Multiple Stevie Awards Sales & Customer Service
Customer Insight Recognized Achievement
ICXA Finalist International CX Recognition
Recognized for Customer Experience Excellence
Our recognition spans customer service execution, customer satisfaction strategy, customer insight, ecommerce customer experience and customer-centric operations.
Stevie Awards
Three 2023 Stevie Recognitions
Rapid Phone Center announced three honors in the 17th annual Stevie Awards for Sales & Customer Service, with the Stevie organization listing Rapid among companies earning multiple Gold Stevie Awards that year.
Gold Stevie Award
Customer Service Team of the Year
Gold Stevie Award for Customer Service Team of the Year — Business Services in the 2022 American Business Awards.
View Award Announcement →Bronze Stevie Award
Best Customer Satisfaction Strategy
Recognized in the Stevie Awards for Sales & Customer Service for Rapid Phone Center's customer satisfaction strategy.
View Award Announcement →Bronze Stevie Award
Best Use of Customer Insight
Bronze Stevie recognition for using customer insight to inform service delivery, decision-making and customer experience.
View Award Announcement →Three-Time ICXA Finalist
International Customer Experience Awards
Finalist recognition for Best Measurement in Customer Experience, Best Use of Insight and Feedback, and Customer-Centric Culture.
View Recognition →Recognition Timeline
A Track Record of Independent Recognition
Recognition across consecutive years provides more context than any single badge: customer experience, customer insight and customer service have repeatedly been areas in which Rapid Phone Center's work has been recognized.
Three International Customer Experience Awards finalist recognitions.
Gold Stevie for Customer Service Team of the Year plus two Bronze Stevie Awards.
Three Stevie Awards for Sales & Customer Service, including multiple Gold recognition.
The Stevie Awards
Recognition Across Customer Service & Customer Insight
The Stevie Awards for Sales & Customer Service recognize achievements by customer service, contact center, sales and business-development organizations and professionals.
Rapid Phone Center's recognized work has included customer satisfaction strategy, customer insight, ecommerce customer service and customer service team performance. The awards provide independent context for companies evaluating Rapid as an outsourced customer experience and BPO partner.
What was recognized?
Customer Service Customer Service Team of the Year — Business Services
Customer Satisfaction Best Customer Satisfaction Strategy recognition
Customer Insight Best Use of Customer Insight recognition
Ecommerce CX Gold recognition for ecommerce customer service
Why It Matters
What Our Recognition Means for Clients
Awards are not a substitute for execution. They are independent evidence that the customer-facing processes behind that execution have received outside recognition.
Customer Experience Focus
Recognition across CX categories reinforces a sustained focus on how customer interactions are measured and managed.
Service Execution
Customer Service Team of the Year recognition provides third-party context around the people and operations supporting customer interactions.
Customer Insight
Multiple recognitions have specifically involved the use of customer feedback, measurement and insight.
Continuous Improvement
Recognition across multiple years demonstrates that these achievements were not limited to one isolated award cycle.
Put Award-Recognized Experience Behind Your Customer Operations
Talk with Rapid Phone Center about customer service, outbound sales, lead follow-up, order confirmation, retention, ecommerce support or specialized BPO programs.
Rapid Services
Customer-Facing Operations We Support
Our recognition provides context. Our services are where that experience is put to work for clients.
Outbound Sales Outsourced agents supporting defined outbound sales and customer acquisition workflows. Lead Generation & Qualification Follow up, validate and qualify customer and prospect opportunities. Omnichannel Customer Service Customer interactions across supported voice and digital communication channels. Order Confirmation Calls Confirm orders while supporting customer experience and appropriate upsell workflows. Telehealth BPO Non-clinical sales, customer support and revenue-recovery workflows for telehealth companies. Back Office Support Outsourced operational support that complements customer-facing teams.
Beyond the Trophy
Recognition Matters. Performance Matters More.
Awards can help validate a provider's track record, but businesses should choose a BPO partner based on how effectively that provider can support their actual customers and workflows.
Rapid Phone Center builds outsourced programs around client-defined requirements across sales, customer service, retention, lead management and other customer-facing operations.
Our awards are part of that story—not the entire story. The next step is determining whether our people, capabilities and operating model fit the requirements of your business.
Frequently Asked Questions
Rapid Phone Center Awards & Recognition
Has Rapid Phone Center won Stevie Awards?
Yes. Rapid Phone Center has received multiple Stevie Awards, including a Gold Stevie Award for Customer Service Team of the Year — Business Services in the 2022 American Business Awards, two Bronze Stevie Awards in the 2022 Stevie Awards for Sales & Customer Service, and multiple Gold Stevie recognition in 2023.
What Gold Stevie Award did Rapid Phone Center win in 2022?
Rapid Phone Center received a Gold Stevie Award for Customer Service Team of the Year — Business Services in the Customer Services Awards category of the 2022 American Business Awards.
What Bronze Stevie Awards did Rapid Phone Center receive?
In 2022, Rapid Phone Center received Bronze Stevie Awards for Best Customer Satisfaction Strategy and Best Use of Customer Insight.
Did Rapid Phone Center receive Stevie Awards in 2023?
Yes. Rapid Phone Center announced three recognitions in the 2023 Stevie Awards for Sales & Customer Service, and the Stevie Awards organization listed Rapid among companies earning two or more Gold Stevie Awards that year.
Was Rapid Phone Center recognized for ecommerce customer service?
Yes. An official Stevie Awards record identifies Rapid Phone Center as a 2023 Gold Stevie Award recipient for an ecommerce customer service entry focused on a customizable customer service portal and customer insight.
Has Rapid Phone Center received international customer experience recognition?
Yes. Rapid Phone Center was named a finalist in three categories at the 2021 International Customer Experience Awards: Best Measurement in Customer Experience, Best Use of Insight and Feedback, and Customer-Centric Culture.
What do call center awards tell prospective clients?
Independent awards can provide additional evidence of a provider's customer service practices, processes and achievements. They should be evaluated alongside operational capabilities, experience and fit for the specific outsourced program.
What services does Rapid Phone Center provide?
Rapid Phone Center provides outsourced services that can include customer service, outbound sales, lead generation and qualification, order confirmation, customer retention, omnichannel support, telehealth BPO and back-office support.
How can I request a quote from Rapid Phone Center?
Visit the Rapid Phone Center contact page and provide information about your business, customer volume and required services. The team can then discuss an appropriate outsourced program.
Looking for a Proven Call Center & BPO Partner?
Tell us what you need to support—from customer service and sales to retention, lead follow-up and specialized BPO operations.