OpenLoop brands
MD Integrations brands
Beluga Health brandsDoctors through an API
Physicians, protocols, prescribing and pharmacy routing. You build the store and own every customer conversation.
Examples: MD Integrations, Beluga Health, SteadyMD, Wheel, QualiphyRapid Phone Center / Telehealth Platforms
Call Center for Telehealth Platform Brands
Your platform supplies the doctors. We answer the patients.
Telehealth brands built on OpenLoop, MD Integrations, Beluga Health, CareValidate, Bask Health, Telegra and other platforms get the clinical stack from the platform. Customer service, retention and sales calls usually stay with the brand. Rapid Phone Center has staffed those calls for telehealth brands since 2022.
Since 2022Supporting DTC telehealth brands from the start of the telehealth boom
Inbound + outboundPatient service, retention, recovery and sales calls
Non-clinicalEvery medical question routed to your licensed clinicians
Who answers the phone for a telehealth brand built on a platform?
Usually the brand. Telehealth platforms provide physicians, prescribing and pharmacy routing, and some add a storefront or a shared support line. Calls about orders, billing, cancellations, refills and sales mostly land on the brand. Rapid Phone Center provides trained, non-clinical agents for those calls and routes every medical question to the platform's licensed clinicians.
- Order, pharmacy and shipping status
- Billing, subscriptions and refunds
- Cancellation saves and win-back
- Intake, checkout and payment recovery
- Speed-to-lead and sales calls
- Clinical questions routed to clinicians
Telehealth platform solutions
Call Center Solutions by Telehealth Platform
Each platform splits the work differently. Pick yours to see what it handles, what your brand owns, and where our agents fit.
OpenLoop
Full-stack platform plus 50-state clinician network. Human agents for the calls your OpenLoop setup leaves with your brand.
Explore OpenLoop brand support →MD Integrations
Clinician network (no-code or API). MDI supplies the doctors. Your brand still answers the phone.
Explore MD Integrations brand support →Beluga Health
White-label clinician network API. Beluga says support and retention are your job. We can do that job.
Explore Beluga Health brand support →CareValidate
Managed full-stack launch platform. A dedicated team when the platform's shared support isn't enough.
Explore CareValidate brand support →Bask Health
No-code telehealth software platform. Bask gives you the software. We give you the people on the phone.
Explore Bask Health brand support →Telegra
Full-stack platform plus clinician network. One API for the clinical stack. A real team for the patient calls.
Explore Telegra brand support →SteadyMD
Clinician network and clinical operations. SteadyMD staffs the clinicians. We staff the patient calls around them.
Explore SteadyMD brand support →Wheel
Clinician network and virtual care platform. Wheel brings the clinicians. Your brand still needs a voice on the phone.
Explore Wheel brand support →WhiteLabelMD
Done-for-you telehealth launch platform. WhiteLabelMD launches the brand. We help it keep patients.
Explore WhiteLabelMD brand support →Rimo
Flat-fee software platform with managed clinical network. Rimo runs the store and the clinical network. Patients still call you.
Explore Rimo brand support →Compare all platforms
Which telehealth platforms include patient support, and which leave it to your brand.
Read the comparison →Three platform models
How your platform model changes who handles support
Launch on one platform
Clinicians plus storefront, pharmacy and payments, sometimes with a shared support line. Sales and retention still need a brand voice.
Examples: OpenLoop, CareValidate, Telegra, WhiteLabelMDTools, your choice of doctors
Storefront, intake, EMR and payments software with a doctor network you choose. Support is entirely yours to staff.
Examples: Bask Health, Rimo
What we take on
The brand-side calls, staffed and scripted
We build each program from your policies, your platform's status definitions and your escalation path, so patients get the same answer from every agent.
- Telehealth abandoned cart recovery and GLP-1 cart recovery
- Cancellation save desk and win-back campaigns
- Failed payment recovery
- Speed-to-lead calls and telemed sales optimization
- Chat, email and SMS support
Other telehealth platforms we support
Brands on these platforms get the same brand-side support. Dedicated pages are coming:
- WellSync: Clinician network and white-label platform
- Foundation Health: Pharmacy-led full-stack platform
- Karpa Health: Turnkey launch platform
- Qualiphy: Clinician network for med spas
Since the start
2022
Pioneers in telehealth brand support
We started supporting direct-to-consumer telehealth brands in 2022, as the first wave of platform-built brands launched. Platforms have changed, merged and been acquired since; the brand-side calls haven't. Patients still want a person who can explain their order, their bill and their options.
Talk to our telehealth team
Telehealth platform call center FAQs
Which telehealth platforms does Rapid Phone Center support?
We support brands on any telehealth platform, with dedicated pages for OpenLoop, MD Integrations, Beluga Health, CareValidate, Bask Health, Telegra, SteadyMD, Wheel, WhiteLabelMD, Rimo. Brands on WellSync, Foundation Health, Karpa Health, Qualiphy get the same support. See the platform comparison.
Who handles customer service for a telehealth brand on a white-label platform?
Usually the brand. Most clinician networks and software platforms provide doctors, prescribing and pharmacy routing but leave customer service, retention and sales calls to the brand, which staffs a team or outsources it.
What is the difference between a clinician network and a full-stack platform?
A clinician network such as MD Integrations or Beluga Health supplies physicians and prescribing through an API. A full-stack platform such as OpenLoop or CareValidate adds the storefront, pharmacy, payments and sometimes support. Software platforms such as Bask Health provide the tools and let you choose a doctor network.
Can a call center answer medical questions for telehealth patients?
No. Rapid Phone Center agents are non-clinical. Medical questions go to the licensed clinicians on your platform through an agreed escalation path.
Is Rapid Phone Center affiliated with these platforms?
No. We are an independent call center, and none of the platforms named here endorse or sponsor us. We support brands that use them.
How long have you supported telehealth brands?
Since 2022, from the start of the direct-to-consumer telehealth boom.
Built on a telehealth platform?
Let your clinicians practice. Let us answer the phone.
Tell us your platform and the calls that are piling up. We'll scope a program around your setup.
Request a Free QuoteDisclaimer: OpenLoop, MD Integrations, Beluga Health, CareValidate, Bask Health, Telegra, SteadyMD, Wheel, WhiteLabelMD, Rimo, WellSync, Foundation Health, Karpa Health, Qualiphy and DocGo are trademarks of their respective owners. Rapid Phone Center is an independent call center and is not affiliated with, endorsed by or sponsored by any of these companies. Company names are used only to describe the platforms telehealth brands use. Platform details come from public sources, were last verified in October 2026 and may change; check with the platform for current information. Rapid Phone Center provides non-clinical support only: agents do not diagnose, prescribe, recommend treatment or replace licensed clinicians. This page is not legal or medical advice.