Rapid Phone Center / Telehealth Platforms
MDI supplies the doctors. Your brand still answers the phone.
MD Integrations gives a brand a 50-state network of physicians, prescribing and pharmacy routing through a no-code setup or an API. Everything around the visit stays with your brand: the storefront, the subscription, the customer service. Rapid Phone Center runs that customer-facing layer.
No. MD Integrations is a clinician network: it provides physicians, prescribing and pharmacy routing, and we found no patient support offering. Order questions, billing, cancellations and sales calls stay with the brand. Rapid Phone Center provides agents for those calls and routes clinical questions to your MDI clinicians.
How MD Integrations brands are set up
A typical MDI brand runs its own Shopify or WooCommerce store with MDI's plug-in, or connects through MDI's API. The brand designs the intake, sets prices, bills the subscription and owns support. MDI's physicians review cases and prescribe, and orders route to a partner pharmacy. That leaves a clear gap between the clinical visit and the customer relationship.
Not sure which model you're on? Our guide to which telehealth platforms include patient support compares 12 platforms side by side.
Source: VCA Online, Oct 2025. Company claims, verified October 2026.
Who handles what
Write this split down before launch. When nobody owns a call type, patients get bounced between your brand and the platform.
MD Integrations
Your brand
Rapid Phone Center
Typical split based on MD Integrations' public materials. Your contract decides the final split.
Real call types
Most calls are about timing, money and next steps, not medicine. Agents answer from your approved policies and route the rest.
01 / MD INTEGRATIONS BRANDS
The patient's case was approved, but the order is still waiting at the pharmacy. The agent looks up the order in your store, explains the pharmacy step and promises a follow-up time you approved, not a guess.
02 / MD INTEGRATIONS BRANDS
A visitor completed half the intake on your Shopify store. With consent on file, an agent calls within your speed-to-lead window, answers non-clinical questions about price and shipping and sends the intake link.
03 / MD INTEGRATIONS BRANDS
The agent recognizes a clinical request, explains that a physician decides, and logs the request where your MDI clinicians will see it.
Illustrative workflows, not client case studies or reported results.
Clinical escalation
Our agents never answer medical questions. The escalation path is agreed in writing and tested before go-live.
Compliance: outbound calls and texts follow TCPA consent rules, subscription saves follow ROSCA and state auto-renewal laws, and patient information is handled only within the access and business-associate terms your program approves. Your compliance team owns the program.
Programs that fit
From our floor
2022
Since 2022 we've supported brands that plug a clinician network like MDI into their own store. These brands move fast and often launch before support is staffed, so refill and shipping calls hit the founders' inboxes. We start with inbound coverage and a clean escalation path, then add outbound programs.
Talk to our telehealth team
| Metric | How to measure it |
|---|---|
| Clinical routing accuracy | Share of sampled calls where medical questions were routed to clinicians instead of answered. |
| Saved subscriptions | Cancellation requests that ended in a kept or paused plan, divided by all cancellation requests. |
| Recovered intakes and payments | Abandoned intakes completed and failed payments updated after outreach. |
| Repeat status calls | Patients calling more than once about the same order, a sign proactive updates are needed. |
| Answer time and resolution | Time to answer and share of calls resolved without a callback. |
Weighing staffing models? Compare shared vs. dedicated agents and in-house vs. outsourced.
MD Integrations provides physicians, prescribing and pharmacy routing for telehealth brands. Customer service for orders, billing and subscriptions stays with the brand.
No. Rapid Phone Center is independent and not affiliated with or endorsed by MD Integrations. We support brands that use MDI and other clinician networks. See the disclaimer.
Yes, with the access you grant. Agents look up orders, subscriptions and tracking in your store and use only the permissions they need.
Your MDI clinicians. Our agents are non-clinical and route every medical question to them.
Yes, when they have given consent to be contacted. Calls follow TCPA rules and your approved scripts.
Yes. The same team can cover phone, email, chat and SMS with one set of scripts.
Built on MD Integrations?
Tell us how your MD Integrations program is set up and which calls are piling up. We'll scope a program around your policies.
Request a Free QuoteDisclaimer: MD Integrations is a trademark of its owner. Rapid Phone Center is an independent call center and is not affiliated with, endorsed by or sponsored by MD Integrations. Company names are used only to describe the platforms telehealth brands use. Platform details come from public sources, were last verified in October 2026 and may change; check with the platform for current information. Rapid Phone Center provides non-clinical support only: agents do not diagnose, prescribe, recommend treatment or replace licensed clinicians. This page is not legal or medical advice.
