Rapid Phone Center / Telehealth Platforms
Human agents for the calls your OpenLoop setup leaves with your brand.
OpenLoop gives a brand clinicians, pharmacy, compliance and a launch platform. The patient still thinks of your brand as the company they bought from, so billing questions, shipment delays, cancellations and βis this right for meβ calls land on your team. Rapid Phone Center staffs that layer.
Partly. OpenLoop provides clinicians, coaching and a patient support line, and in July 2026 it bought Hey Revia, an AI voice platform for patient calls. What it does not run is your brand's sales, retention and account-level customer service. Rapid Phone Center supplies trained human agents for those calls, with every clinical question routed back to OpenLoop's clinicians.
How OpenLoop brands are set up
Brands on OpenLoop usually own the storefront, marketing, pricing and the customer relationship, while OpenLoop's clinicians run visits and prescribing and its pharmacy partners fill orders. Some brands launch through OpenLoop's self-serve Launchpad; others connect their own storefront. The split varies by contract, so we map it with you before launch.
Not sure which model you're on? Our guide to which telehealth platforms include patient support compares 12 platforms side by side.
Source: Healthcare IT Today, Aug 2026. Company claims, verified October 2026.
Who handles what
Write this split down before launch. When nobody owns a call type, patients get bounced between your brand and the platform.
OpenLoop
Your brand
Rapid Phone Center
Typical split based on OpenLoop's public materials. Your contract decides the final split.
Real call types
Most calls are about timing, money and next steps, not medicine. Agents answer from your approved policies and route the rest.
01 / OPENLOOP BRANDS
A patient was approved three days ago and has no tracking number. The agent checks the order status you share, explains the pharmacy step in approved wording and sets a callback if the order is stuck. No guessing about why a prescription is delayed.
02 / OPENLOOP BRANDS
The patient wants to cancel because of cost. The agent confirms the account, presents the save offers you approved, and processes the cancellation if the patient still wants it. Questions about dose or side effects go to an OpenLoop clinician.
03 / OPENLOOP BRANDS
Your AI voice agent can't resolve a billing dispute. The call transfers to a live agent with the context attached, so the patient doesn't start over.
Illustrative workflows, not client case studies or reported results.
Clinical escalation
Our agents never answer medical questions. The escalation path is agreed in writing and tested before go-live.
Compliance: outbound calls and texts follow TCPA consent rules, subscription saves follow ROSCA and state auto-renewal laws, and patient information is handled only within the access and business-associate terms your program approves. Your compliance team owns the program.
Programs that fit
From our floor
2022
Since 2022 we've supported telehealth brands built on full-stack platforms like OpenLoop. The pattern repeats: the platform's clinical side runs well, while the brand-side calls about billing, timing and cancellations pile up with nobody assigned to them. We build that queue around your policies first, then add outbound recovery once inbound is stable.
Talk to our telehealth team
| Metric | How to measure it |
|---|---|
| Clinical routing accuracy | Share of sampled calls where medical questions were routed to clinicians instead of answered. |
| Saved subscriptions | Cancellation requests that ended in a kept or paused plan, divided by all cancellation requests. |
| Recovered intakes and payments | Abandoned intakes completed and failed payments updated after outreach. |
| Repeat status calls | Patients calling more than once about the same order, a sign proactive updates are needed. |
| Answer time and resolution | Time to answer and share of calls resolved without a callback. |
Weighing staffing models? Compare shared vs. dedicated agents and in-house vs. outsourced.
OpenLoop provides clinicians, coaching and a patient support line, and it added AI voice calls through its July 2026 purchase of Hey Revia. Brand-level sales, retention and account service usually stay with the brand, which is the work Rapid Phone Center staffs.
No. Rapid Phone Center is an independent call center. We support brands that run on OpenLoop and other platforms; OpenLoop does not endorse or sponsor our services. See the disclaimer.
No. Agents are non-clinical. Questions about symptoms, side effects, dosing or eligibility are routed to the licensed clinicians in your OpenLoop program.
Yes. We can take overflow and escalations from an AI agent, so patients reach a person when the AI can't resolve the call.
Order and shipment status, billing questions and cancellation requests come first, followed by outbound recovery for abandoned intakes and failed renewal payments.
Setup time depends on your scripts, systems access and call volume. We map the OpenLoop and brand responsibilities with you first, then train agents on your approved language.
Built on OpenLoop?
Tell us how your OpenLoop program is set up and which calls are piling up. We'll scope a program around your policies.
Request a Free QuoteDisclaimer: OpenLoop is a trademark of its owner. Rapid Phone Center is an independent call center and is not affiliated with, endorsed by or sponsored by OpenLoop. Company names are used only to describe the platforms telehealth brands use. Platform details come from public sources, were last verified in October 2026 and may change; check with the platform for current information. Rapid Phone Center provides non-clinical support only: agents do not diagnose, prescribe, recommend treatment or replace licensed clinicians. This page is not legal or medical advice.
